FAQ's

Absolutely! We believe the best care comes from those who already share trusted and meaningful relationships with the participant.

There are no requirements for your caregivers to have previous experience. To learn about what requirements may apply to your caregivers, click here.

We suggest building a team of 3–5 part-time caregivers. This ensures flexibility and increases the chances that someone will be available to provide care when you need it most.

If you don’t have anyone in mind, we suggest reaching out to your family and friends to see if they know someone who could become a caregiver. Social media can be a valuable tool to find someone from your existing network.

We are developing a database of caregiver candidate profiles, but can't guarantee that we have someone who will fit your needs in your area. Ask your Simpl Care representative about local caregiver candidate profiles when onboarding.

This depends on a variety of factors including what Waiver you are on, and the circumstances surrounding your care. To learn more about your waiver and its relative provider rules, click here.

We bill the medicaid at the standard agency provider rates provided by your waiver.

We support a variety of services ranging from Personal Care to Supported Employment to Supported Living. For a specific look at the services we support on your waiver, click here.

Download the mobile app and create a participant profile. Let us know the name and contact for your Case Manager and we will work with them to get you set up.

The process to modify your plan of care to add Simpl Care as an approved provider is typically 1 week or less. However, your unique circumstances can impact the amount of time it takes to complete the transition.

No, Simpl Care is not a fiscal agent and we don't support Self-Directed Services. Rather, we are a tech-ennabled Disability Services Provider Agency that offers you the same control you love about Self-Directed Services, without the headache of documentation.

Yes, you can work with your Case Manager/Support Coordinator to transition from Self-Directed Services to Simpl Care.

Yes, in most cases you can have as many providers on your plan of care as you need to get the services that best suit your participant.

This depends on a variety of factors including what Waiver you are on, and the circumstances surrounding your care. To learn more about your waiver and its service setting requirements, click here.

If you were required to set up your home as a service setting, it could involve a home-inspection and resident background checks. To learn more about your waiver and its service setting requirements,click here.

We only share your private medical data with those you authorize us to including caregivers and internal administrative staff. We do not sell your data. For a full look at our privacy policy, click here.

We reccomend that you attempt to address your grievance or complaint directly with the peson before you file a formal complaint. If your efforts are unsuccessful, you can file a grievance or complaint by clicking this link.

This largely depends on the requirements of the waiver and the needs of the participant. The baseline requirements include background screenings and CPR & First Aid training. Additional trainings may be required including but not limited to Waiver Trainings, Medication Assistance Trainings, and Positive Behavior Support Trainings.

Simpl Care provides trainings on our policies and procedures, navigating our mobile application, and general best practices in caring for individuals with intellectual and developmental disabilities.

Yes, Simpl care will cover all training fees required for you to be qualified to begin providing care.

Total training time ranges between 10-20 hours depending on the circumstances. How quickly you complete those trainings depends on your availability and the resources around you.

We pride ourselves in paying among the highest wages in the industry. However, the specific wage you could be paid depends on the type of care you provide. See the details here.

We run payroll on a semi-monthly pay schedule.

Your workload will largely be determined by the needs and budgets of the participants you care for. All new caregivers are capped at 30 hours a week.

We make clocking and documentation simple. No longer will you need to clock in and out in an EVV application & submit paper documentation. We have rolled up all documentation and time tracking into one easy to use mobile app.

We reccomend that you attempt to address your grievance or complaint directly with the peson before you file a formal complaint. If your efforts are unsuccessful, you can file a grievance or complaint by clicking this link.